Encounter Cornwall

Canoeing, Cycling, Walking in Cornwall, England

Encounter Cornwall, based in Cornwall's beautiful Fowey valley, arranges cycling, canoeing and walking trips for visitors from as far away as New Zealand. When Encounter Cornwall wanted a website packed full of tours, accommodation and useful information about Cornwall, it chose Evergreen as its partner.

Providing credibility with business partners

'A friend recommended Evergreen,' explains owner Damon Willcox. 'We needed a website that would handle accommodation and activity bookings using a reliable online database with a simple content management system so we could update information quickly and easily when required. The site also had to replace expensive printed brochures and give us credibility with potential business partners. And, of course, we needed fast support to keep the site running 24/7 while we ran the business.'

A complete one-stop service

From the start, Evergreen delivered everything Encounter Cornwall expected - and more. The business has benefited from a complete one-stop website service - website design and maintenance, domain name administration, search engine optimisation (SEO) and even help with logo design. Evergreen looks after the website while Damon and his team help their customers discover the potential of Cornwall's stunning countryside.

No teething troubles

Evergreen prides itself on listening to customer needs, quickly creating relevant solutions and implementing these. For Encounter Cornwall, this required an easy to navigate information-packed site. 'With so much information flying around during the development of the website,' explains Willcox, 'it would have been easy to get in a muddle. In fact, Evergreen managed everything perfectly. Even at a distance, with most contact by email and phone, the relationship works well. The positive comments from our website visitors bear-out the quality of Evergreen's work. Without the website we wouldn't have the business - and without Evergreen, we wouldn't have the website!'

Support, technical robustness and responsiveness

After working with Evergreen for several years, Willcox finds it easy to explain what makes working with Evergreen so special: 'It's availability of support, appropriate solutions, the technical quality of the website and their responsiveness to our needs. No matter how unusual, Evergreen always pays attention to our requests - they're not one of those businesses that try to impose a single way of thinking. Working with them has been a totally positive experience.'