Saving 70% Time and Money for NLS

Based in Hertfordshire, National Lock & Safe (NLS) is one of the UK's leading Locksmith Services.

They needed to streamline their processes with an automated data base, providing a higher level of customer service than they could currently offer.

The problem

The business generated a lot of paper in their day-to-day operations which often proved chaotic with two operational sites to run.

Invoicing in particular was proving to be a time-consuming affair for their staff. Something needed to change. They needed all their information in one place instead of being spread out across desks, between departments, in drawers and ‘in trays’.

The solution

Staff needed to be able to respond to customer enquiries at all times and so required a seamless on-line database system for both offices that could speed up processes and also enhance team communication.

After an extensive internet search and tenders from three companies, Evergreen was chosen to build a bespoke web application for National Lock & Safe.

The database system enables staff to respond to order requests in real time and from any web-enabled computer nationwide, providing their engineers with all the information needed to conduct the required jobs.

The benefits

The main benefit is that the database has resulted in about a 70% saving in time and money due to the increased efficiency of NLS.

Staff can now:

• Provide real-time quotations and orders, alongside customer and contractor details.
• Have secure remote access to the database, enabling them to respond to customer enquiries 24/7.
• Rest easy knowing that the powerful in-built security protects against unauthorised access.
• Send their locksmiths, and other contractors, orders directly to mobile devices or email.
• Customise reports ensuring a quick, simple, and accurate snapshot of how the company is performing.

The company now has a competitive edge over other businesses in their field and can provide a better level of customer service.

The system has been affectionately named 'JEMma' after JEM Security and John Emberton and his staff cannot now imagine working without their new on-line electronic teammate.

'Without JEMma it would be difficult knowing things on a day-to-day basis. Each part of the system is reliant on another so I could not do without any part of it now.'

'We've made tweaks here and there and the system has developed according to our needs. Evergreen have been with us every step of the way and are always very responsive.'

The beauty of having a bespoke web application rather than an off-the-shelf internetsolution, is that it can grow and be adapted as the needs of the business grow.

'I would have no hesitation in recommending Evergreen, as I have had nothing but the best service and best value from them. They are all geniuses at Evergreen. I am happy to sing their praises from the rooftops!'

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