Case Studies

Halls Reactive Maintenance is a renowned provider of fully comprehensive reactive and planned maintenance solutions for estates. With a commitment to delivering top-notch services, they offer a genuine 24/7/365 nationwide coverage, catering to all kinds of maintenance requirements. HRM prides itself on a dedicated workforce and a network of thoroughly vetted and approved service partners, ensuring reliable and tailored maintenance solutions for properties.

Outsource Safety is a company that specialises in providing health and safety consultancy services to businesses across the UK. Their primary focus is assisting companies in managing their health and safety obligations and ensuring compliance with relevant regulations and standards.  They offer a range of services, including risk assessments, policy development, ISO management systems, CDM compliance and safety audits. Roger Hart of Outsource Safety asked Evergreen to create a simple CRM system to manage their customer records and the myriad of projects that their consultants were managing. Their clients require regular onsite safety visits and managing the reminder dates and reports was taking more time than they wanted. 

Somerset based Nest Insurance provide a range of property insurance solutions that seamlessly run alongside a clients mortgage and protection business. A large proportion of incoming business for Nest is telephone related leads. As a new business working alongside an external partner, they inherited their CRM system in order to collect and harvest the lead data, wherein lies the issue…

Performance Properties had been there and been told "no" by other software developers. Their website was a sub-par user experience for potential clients and frustrating for their own staff to use. Definitely not what is needed to run a successful business.

Does your business face complex challenges, a vast array of clients and various procedures but your business system cannot handle or keep up to date with all the data? Do you crave that one simple solution to align your business and its systems? Since 2016, our client Continuity West has used a multi incident management system (MIMS), originally developed by Evergreen.

Have you ever used or been tempted by the lure of “cheaper” offshore software solutions for your business? Did the “experience” leave you frustrated, with a product that was not fit for purpose and/or ending up costing far more than envisaged? We were approached by Compliance Systems who had found the offshore experience far from satisfactory. It turned out the perfect software solution was far closer to home for them… The problem They had been using a remote software house to develop a Compliance Tracker – a system to simplify life for organisations managing repeatable actions where compliance must be tracked – such as care homes, property management and accountancy practices. Philip Blunt from Compliance Systems found that the time difference was slowing down the process of the software build considerably. In addition, the developer left, their replacement did not have the same level of expertise and communication proved extremely difficult. Vital information was being lost in communication and the project was fast becoming untenable.

Has your business evolved but your systems are struggling to keep up with the pace of business growth? Women Mean Biz and We Mean Biz connect like-minded business people in South West England through networking. Founder and owner Philippa Constable needed to take the  business to new levels of effectiveness, automation and geographical reach. Evergreen was the power behind that expansion… The problem With an ever growing community of members, leaders and connectors, and back-office admin to keep networking happening, WMB’s website was struggling to keep up with the growth of the business. The automation, streamlining and up-scalability that the website needed simply was not there.

Back In 2017, Dave Hayler and Andy Williams from Sagaciti sought help to realise their change management consultancy vision, but they needed help. Evergreen’s help.

Bristol Storage Equipment is a family run, Bristol based business that supply, install and maintain pallet racking and other warehouse storage equipment and mezzanine floors throughout the UK. The initial introduction was made by All Things Web®, a long-term trusted partner who provide digital marketing services to both Bristol Storage and Evergreen. George Ives, the Sales Director for Bristol Storage shared some of the challenges facing his company and it soon became apparent that there were opportunities to work with Evergreen to improve the business systems at Bristol Storage.

Evergreen’s time-saving recipe enhances Salt and Pepper Cookshop’s online presence Monmouth, UK-based cook shop Salt and Pepper started business in 2000, stocking everything from, to quote founder Brenda Elmore, ‘teaspoons to Kitchen Aid food mixers’. As the business grew, an e-commerce website  became a key complement to a growing network of shops. However, the limitations of the original website eventually prompted Salt and Pepper to look for a new online partner. Evergreen, based just across the Severn Estuary in Gloucestershire, took up the batten – or perhaps more appropriately, ‘donned the metaphorical chef’s whites’ and embarked on what has become a long-running partnership with the retailers. Alison Williams, Salt and Pepper’s online marketing manager, shares the secret ingredients for the 11-year partnership’s success… ‘When we first took the business online,’ she explains, ‘we went with a local web design company. In hindsight, they were definitely stronger on design, rather than databases and content management systems. It speaks volumes for their original design that we’ve retained this, even after a decade working with Evergreen on the website’s administrative back-end.’

UK-based Photofile are justifiably proud of their ‘Seeing is believing’ strapline. And what it says about their skills as a leader in photo and video evidence for medical legal claims. When Photofile needed a major overhaul of its back office accounting system, seeing also led to believing in Evergreen’s services … Photofile director Ross Aldridge explains: ‘In 2016 we realised that we had to address the serious limitations of an existing accounting database. We couldn’t even extract meaningful monthly management information needed to manage the business, or generate historical accounts.’ Photofile had to choose between amending the database or creating a bespoke solution from scratch – with a new supplier. When they chose the second approach, Evergreen was recommended by another IT supplier.

UFH Services were using an inefficient system consisting of Microsoft Word, Excel and Outlook as well as numerous physical files and documents. Managing Director Doug Ingram thought incorrectly submitted forms, over reliance on paper documents and manual data entry were costing UFH an estimated 20% of revenue. After researching off-the-shelf solutions Doug decided that a bespoke system from Evergreen was the way to reduce costs.

Phoenix Control Systems (PCS) were using an outdated MS Access-based purchasing system that was poorly supported and couldn't be accessed over the internet. Office Manager Julie Lawson concluded that “We wanted something bespoke that suited our needs…There’s nothing off the shelf that would work for us.” In order to meet their requirements PCS enlisted Evergreen’s help.  Evergreen Challenge To create a bespoke web-based purchasing system with the following features: The ability to handle purchase orders (POs), order receipting, projects and suppliers The ability to add POs to projects To be accessible from head office, the panel shop and off-site staff To be able to process multiple users on the system simultaneously

Max Foote Associates is a firm of professionally qualified Chartered Certified Accountants that cover the whole of Somerset and beyond.  Established by Max Foote in 1994 their clients include private individuals, sole traders, partnerships and limited companies.  They also act for clubs, associations and charitable organisations. Max Foote Associates pride themselves on offering a personal and professional service that includes compliance, auditing, tax planning and advice on all accountancy issues and they guarantee the highest standards of technical knowledge throughout the business. The Evergreen Challenge To provide a responsive and flexible Team Management System that will record and manage tasks, time spent and job allocation. The Evergreen Solution Evergreen developed a customised system that provided the company with the following benefits: Manage and track time in 6 minute increments Add instant communications and updates to client records Accessible by the whole team in the office and remotely Client analysis and reporting Project plan and manage individual client deadlines via a dashboard Visibility of task, time spent and individual workload

Based in Gloucestershire, HallMark are one of the fastest growing companies in the Agri-Sector, providing comprehensive solutions to compliance needs across the food and farming industry.

Creation, a graphic design and brand engagement agency based in Bristol, needed a business software solution for its well-known multi-national corporate client in the food and beverage industry. They were looking for a production management and administration system capable of storing and selecting graphics from a pre-determined floor plan to then order a complete exhibition stand based on the available graphics supplied by Creation. Creation was aware that some web developers/programmers promise the earth and then when it comes to the launch, the code doesn't work. Knowing that this project was complicated due to the nature of the product they were dealing with and having worked successfully with Evergreen on previous database projects, Creation's Director Nick Wood knew who to call.

With the RFU's Rugby First website system closing, the Gloucestershire Rugby Football Union needed to source a new independent website to continue to communicate vital information to its members. Evergreen Challenge To provide a more professional, corporate looking website with improved navigation and an easy to use content managed system Evergreen Solution Evergreen created... A website and CMS with GRFU corporate colours and logos to enhance the GRFU brand Clearer menus and visual signposts for better navigation and improved visitor experience A Content Management System with easy-to-use editing tools  With Evergreen's technical expertise, the GRFU now has a site that is visible in all web browsers, easier to navigate and has more than halved the time spent on administrative tasks.

Located in the Cotswold Hills above Cheltenham and Gloucester, Adfecto is the professional development and consultancy arm of Gloucestershire Association of Secondary Headteachers Ltd. (GASH). Adfecto, in partnership with Serco, is a regional and national provider of the School Business Management Programmes (SBM) which are developed by the National College.  Evergreen Challenge: To create a fully functional CMS and on-line booking system for training events and briefing sessions.  Evergreen Solution: Evergreen created a system to manage School Business Management programme expectations and to ease participant maintenance, with the added security of having separate log-ins for staff, with differing access levels to the database. Key features included: All data is held securely in one place, replacing the need to update and co-ordinate several spreadsheets.  A platform for reports to be generated quickly, accurately and efficiently The ability to manipulate programme data with course dates, staffing and individual participant learning journeys. Separate log-ins for staff, with differing access levels to the database. Since the introduction of the custom business system, vital reports can now be generated quickly, accurately and efficiently and the database has become an invaluable tool for holding all the data together whilst at the same time providing flexibility.

Evergreen Challenge: Greenbox needed a new website that would provide marketing information to gain new festival customers and also allow staff to register. In addition to this they were looking for an online management system that could be used to manage festival information, co-ordinate staff activities and waste disposal sites, communicate news and documents to staff, and manage vehicle tachometer and inspection information. Greenbox already had a few systems in place that just weren't correlating.  Evergreen Solution: Evergreen created a flexible yet robust online database application to streamline the administration of the business and consolidate all the data and information into one place. Key Benefits: Data that is more interactive, giving their site managers and staff greater visibility of time sheets and rotas and improving communications between the site managers and staff.  The flexible online database is simplistic but effective and a great saving on time spent co-ordinating rotas, analysing time sheets and sorting through endless piles of paper. Centralised software enables greater visibility of all business operations. The system is permission based allowing secure access with diffreent authority/access levels Having centralised control of the data with real time dates gives owner Clive Phillips greater visibility of his business operations. Since the system has been installed, business operations have become more efficient. More time has been liberated for Clive to plan for the next festival season and to negotiate longer term contracts to grow the business further.