Case Studies

Performance Properties had been there and been told "no" by other software developers. Their website was a sub-par user experience for potential clients and frustrating for their own staff to use. Definitely not what is needed to run a successful business.

Evergreen’s time-saving recipe enhances Salt and Pepper Cookshop’s online presence Monmouth, UK-based cook shop Salt and Pepper started business in 2000, stocking everything from, to quote founder Brenda Elmore, ‘teaspoons to Kitchen Aid food mixers’. As the business grew, an e-commerce website  became a key complement to a growing network of shops. However, the limitations of the original website eventually prompted Salt and Pepper to look for a new online partner. Evergreen, based just across the Severn Estuary in Gloucestershire, took up the batten – or perhaps more appropriately, ‘donned the metaphorical chef’s whites’ and embarked on what has become a long-running partnership with the retailers. Alison Williams, Salt and Pepper’s online marketing manager, shares the secret ingredients for the 11-year partnership’s success… ‘When we first took the business online,’ she explains, ‘we went with a local web design company. In hindsight, they were definitely stronger on design, rather than databases and content management systems. It speaks volumes for their original design that we’ve retained this, even after a decade working with Evergreen on the website’s administrative back-end.’

As a new ordering system it eliminates many of the costs associated with the traditional wholesale process and increases the quality, range and volume of products available to retailers and consumers. The Founder of ‘Angel’, David Mack saw the need to develop a ‘fairer, more equitable and cost effective system’ that would enable retailers to locate, select and place orders directly for artisan products in one single ‘marketplace’.

Evergreen were challenged to provide a Job Management System that enables TDS to create and manage customer records that were previously paper based or held Excel spreadsheets.  We created a Job Management System that enables: TDS to create customer records and job lists with the ability to have multiple visits per job TDS engineers to have a mobile remote view for the job so they can add their times on site and any notes Administration to create emails to send to clients and include notes and photographs associated with the job With Evergreen’s technical expertise TDS now have a Job Management System that is available to access in the office and remotely that can be updated in real time.

With offices in the UK, Russia, Europe and the Far East and representation in the USA, ARNO specialises in consultancy, market research, design, production, logistics, installation and merchandising for the retail industry. Evergreen were challenged to create a stand-alone online ordering system capable of fulfilling orders and managing stock requirements for point of sale material for one of ARNO's large corporate clients in the retail industry. Evergreen created a cloud application that has the following benefits: Secure log-in for users and administrators Ordering duplications and omissions are now avoided Centralised control Greater visibility with customised reporting Improved documentation

Located in the Cotswold Hills above Cheltenham and Gloucester, Adfecto is the professional development and consultancy arm of Gloucestershire Association of Secondary Headteachers Ltd. (GASH). Adfecto, in partnership with Serco, is a regional and national provider of the School Business Management Programmes (SBM) which are developed by the National College.  Evergreen Challenge: To create a fully functional CMS and on-line booking system for training events and briefing sessions.  Evergreen Solution: Evergreen created a system to manage School Business Management programme expectations and to ease participant maintenance, with the added security of having separate log-ins for staff, with differing access levels to the database. Key features included: All data is held securely in one place, replacing the need to update and co-ordinate several spreadsheets.  A platform for reports to be generated quickly, accurately and efficiently The ability to manipulate programme data with course dates, staffing and individual participant learning journeys. Separate log-ins for staff, with differing access levels to the database. Since the introduction of the custom business system, vital reports can now be generated quickly, accurately and efficiently and the database has become an invaluable tool for holding all the data together whilst at the same time providing flexibility.

Based in Hertfordshire, National Lock & Safe (NLS) is one of the UK's leading Locksmith Services. They needed to streamline their processes with an automated data base, providing a higher level of customer service than they could currently offer.

Evergreen Challenge: To create and host a stand alone website utilising Solutions Diverse's own servers to create an online ordering platform, for their customers whilst keeping the integrity of the customer's own branding intact. The system had to be robust and secure, being available only to the client and capable of handling orders from 600 stores belonging to one of their major customers with the possibility of being replicated and used to roll out to other big brand names in the Solutions Diverse prestigious list of clientele. Evergreen Solution: Evergreen created a custom online ordering system that its customers found easy to use and that had an effective administration facility for the Solutions Diverse administration team. Key Benefits: Back orders and returns can be easily monitored and multiple orders can be collated from the same client. A comprehensive range of customised reports produced from real-time updates gives greater business visibility. The individual customer's brand ideals and logo are used subtly throughout the system, maintaining brand consistency. Each store has a separate, secure log-in with customised dashboard showing a list of current orderded, back-ordered or returned items. Each store has the ability to view a history of the orders and returns they have made and create a returns docket, which lists the quantities and comments as to why a product is being returned. A PDF resource document section allows store users to access core documentation created by Solutions Diverse. Solutions Diverse now have a system that can be easily customised and replicated for other customers. The ordering process is now smoother both for the Solutions Diverse team and for its customers.  

Fast access to up-to-date data is vital for customers of Windowbase, a specialist in prospect data for the window industry and other sectors. When Windowbase wanted an updated database to meet changing customer requirements, a bespoke product was essential – as was a partner with the skills and experience to meet their high expectations.

Nationwide Property Solutions specialise in tailoring specific property maintenance packages. If it involves the fabric of commercial or residential property, NPS takes care of it. They provide services as diverse as roof repairs and pest control demands via third-party service providers.