The Problems of Managing your Field Staff

25th November 2014 :: Author: Andrew Cope, Managing Director, Evergreen

Managing staff can be hard enough when you all share an office or a building, but when your team is deployed in the field it becomes a more difficult issue.

  • Do you have staff that work from home?

  • Are you aware of what your team are doing when they are working remotely?

  • Are you able to get hold of your sales team – do you know what they are doing?

Fish

The problems

What are the challenges involved in managing your team?

Obviously the day to day routine of your field workers is subject to change; customers may cancel jobs, meetings run over and unforeseen circumstances occur.  This can result in many issues, not just for your field staff but also your office based teams.

These are some of the typical problems that you may face:

  • Invoices and orders may not be processed immediately – this leads to a delay for the customer as well as distribution and stock management problems.

  • Real time updates may not be possible – do you rely on the weekly meeting to find out what is happening?

  • Are you really aware of the efficiency and productivity of your staff if there is no physical record of meetings, outcomes and results?

  • Is paperwork kept up to date?  Is everyone using the same spreadsheet, methods and procedures?

All of these factors will impact the efficiency and productivity of not only your field team but will also impact upon your office resources, and ultimately the bottom line.

Problem solution

So what’s the solution?  You need a ...

... system that will put you at the heart of your business.

... solution that will allow you to capture, manage and analyse your staff, your customer transactions, your orders at all stages of the process.

... a bespoke software development system specifically tailored to your industry, company and needs, the data that you need in real time, whenever you need it.

That’s where we at Evergreen can help - our custom application software and web based bespoke systems give you improved visibility of your business.

Our friendly team will be happy to discuss how we can help you to meet your business challenges with a custom database software solution. For an informal chat about how our systems may be able to help you stream line your business please call our friendly team today on 01454 269087.

Or visit our website at www.evergreencomputing.com