A structured process proven to deliver
We don't sell "off-the-shelf" software, so it's important that we take the time to find out what's required in every situation.
Over the years we have developed a comprehensive 6 stage process that ensures we deliver a bespoke business system that fully meets your requirements within budget and on time.
Stage 1: Getting to know you
Every business relationship we enter into is underpinned by responsiveness to our customer needs from the very beginning.
We start by meeting you face-to-face, getting to know you and delving deep into your business processes to understand what problems you need to address and when you need to solve them by.
Stage 2: Defining your needs
At the planning and project specification stage, we will work with you to achieve the best result but won't try to impose solutions. Our consultative approach will challenge your ideas tactfully yet assertively, to get to the optimum solution.
Following our discussions with you, we will create a project proposal that will give you confidence that your expectations will be met.
Stage 3: Building your system
We'll use all the technical tools at our disposal to build your business software system to the exact specification we have agreed with you.
We'll keep you informed of the project every step of the way, setting milestones so you can closely monitor its progress. We promise to deliver what you’ve asked for and when you've asked for it.
Stage 4: Testing it works, together
Before your new system is used for real, we ensure that it is thoroughly tested and delivering what you expected.
As well as our own testing, we will invite you and your staff, as the real experts on your processes, to put it through it's paces either alongside your current system or using test data. We can also visit your staff at this point to provide a full training session - a chance for everyone to ask questions and to write a procedures manual.
Stage 5: Launching your new software
Integrity and trust are everything - we do what we say and customers pay only what has been agreed. Only when you are entirely happy with your new system and confident that it delivers what we committed too, will we put it live.
Stage 6: Providing support into the future
Our relationship doesn't end when your new system is live. We are all about building long term relationships and are therefore committed to providing flexible, ongoing support - whether in response to a simple question or something bigger, help is always available.
We understand that it's often not until you start using a system that you realise there maybe an added function or feature that you’ve missed. As we write all our own code in house, we can add additional functionality easily and cost-effectively. We offer flexible support options tailored to your needs.
If this sounds like the way you would want your next project to work, get in touch with the team at Evergreen today.