Tailored support for your bespoke business software
Having invested in developing and implementing a bespoke software solution, you must ensure the time and money spent will continue to deliver results well into the future.
As your business grows and evolves and technology changes, ensuring your software remains fit for purpose is essential. This takes a cycle of evaluation, planning and development as part of a comprehensive software support programme.
That’s where Evergreen comes in. Once your bespoke software system is up and running, we can provide as much ongoing support as you need to ensure it remains relevant, agile and aligned with your business goals.
Our flexible software support services
At Evergreen, we believe your business can’t operate at its best if it’s restricted by inflexible software. That’s why all our bespoke software development is licence-free and wholly owned by your business.
We take the same approach when providing support. Our software support is fully flexible and tailored to the needs of your business. So, whether we host your software or not, if you need occasional help or want the security and peace of mind of a more structured arrangement, we can create a bespoke software support package that works for you. Our packages can include:
- Access to technical expertise and consultancy – whether to help with a specific issue on an ad hoc basis, or regularly as part of a broader strategy
- Development time – this can cover everything from minor tweaks to more complex changes and upgrades
- Agreed response times – tailored SLAs to meet your service requirements
- Security and other updates – ensure you stay on top of technology and legislation changes
- Regular reviews – a structured, proactive programme to ensure your software evolves in line with your business.
Arranging a flexible support package couldn’t be easier. Just call our friendly team and explain what you need, and we can tailor our support to give you the peace of mind you need.
Why you need software support
Investing in software support from Evergreen is essential for your bespoke software system’s longevity and efficiency.
Regular support ensures your software continually meets evolving business needs and industry standards. You can access our technical expertise anytime to address any challenges or updates your software may require.
As your business grows, our support helps your software adapt and evolve. And regular security patches and updates keep your data safe and compliant.
With our flexible software support packages, you can focus on your business, knowing your software is in expert hands.
API Data Processing and Management
Autus Data Services Ltd is a leading provider of data management solutions in the Financial Services sector, offering comprehensive services and expertise in data cleansing, data enhancement, and data integration. Their aim is to help companies improve data quality, gain valuable insights, and drive business growth.
Andy Marson, a Director at Autus, faced challenges in processing data from a reputable source for his clients. Andy desired to utilise the automated API provided by the data company, but he needed the assistance of a software expert to code it for him. Andy described the situation as "one where we needed external expertise because we didn’t have the necessary skills and knowledge within the business to meet our goals".
Benefits of software support
Software support from Evergreen is vital for ensuring your bespoke software continues to function as a robust, secure and efficient tool for your business. It offers many benefits, including:
- Continuous improvement: maintain and improve your system over time, with regular updates to enhance functionality and efficiency
- Problem resolution: quick and effective troubleshooting ensures that when issues arise, they’re addressed promptly, minimising downtime
- Adapting to change: as your business evolves and your software needs change, our support helps adjust and update your software to meet these new requirements
- Enhanced security: regular software support includes updates to security protocols, keeping your business data safe from new threats and vulnerabilities
- Compliance assurance: with ever-changing regulations, particularly in data protection and privacy, software support helps ensure your systems remain compliant
- Cost-effectiveness: regular support is more cost-effective in the long run, preventing costly emergencies and downtime.
- Peace of mind: knowing that expert help is just a call away provides peace of mind, allowing you to focus on your core business activities without worrying about software issues
- Enhanced productivity: With fewer disruptions and a bespoke software system that works seamlessly, your team can operate more productively
We offer unmatched software support that keeps your business at the forefront of efficiency and innovation. Our dedicated team is not just here to fix your issues; we’re committed to enhancing your bespoke software, ensuring it evolves with your business.
With Evergreen, you gain more than a service; you gain a partnership that prioritises your success. E tailor our software support to your needs, providing peace of mind and allowing you to focus on what you do best.
Trust in our expertise to keep your software solutions optimised and future-proof. Let us be the backbone of your digital resilience.
Looking for flexibility when it comes to your software support?
If you need support for your business software but don’t want to be tied into restrictive contracts, give our team a call. We will listen to what you need and then deliver the perfect support solution.