Comprehensive CRM Delivers Return on Investment
Outsource Safety is a company that specialises in providing health and safety consultancy services to businesses across the UK. Their primary focus is assisting companies in managing their health and safety obligations and ensuring compliance with relevant regulations and standards.
They offer a range of services, including risk assessments, policy development, ISO management systems, CDM compliance and safety audits.
Back in 2005, Roger Hart of Outsource Safety asked Evergreen to create a simple CRM system to manage their customer records and the myriad of projects that their consultants were managing. Their clients require regular onsite safety visits and managing the reminder dates and reports was taking more time than they wanted.
What did we do for them?
Roger said "We started searching the market for an off the shelf solution which could fit with our requirements like Zoho CRM, Monday and even Workflow Max, Some of these showed potential but nothing really fitted our needs which was frustrating. It took a few weeks for one of our Directors to have a moment of clarity.
“What if we list everything we like about these competing systems, highlight where they fall short and get Evergreen to build exactly what we want? From that moment we really never looked back. Customers on a subscription model were a real headache for all these other systems but Evergreen could create a system which did exactly what we needed.
"Each feature that we specified was put into place in an elegant system which our consultants immediately understood. All the things we identified as needs plus numerous extras were dropped into place by the Evergreen Team and we couldn’t be happier".
Evergreen built a system which solved all the data management challenges and from then on many new facilities have been added, such as :
- Consultant performance tracking, time tracking and timesheet production
- Annual, monthly and subscription invoicing
- Proposal document template system
- Project Pipeline, Kanban and Activities
- Vehicle maintenance
- Suppliers, Purchase Orders and Expenses
- Letter templates with auto data merging, PDF Reports, Charts and Graphs
- Integration with the Xero accounting system
Having a bespoke software system has made all the difference to Outsource Safety.
"We've really had a fabulous return on our initial investment" says Roger, "Evergreen's attention to detail has meant we've spent less on our system in the last 18 years than we would have on off-the-shelf licences in just a fraction of that time!"