Nationwide Property Solutions
Nationwide Property Solutions specialise in tailoring specific property maintenance packages. If it involves the fabric of commercial or residential property, NPS takes care of it.
They provide services as diverse as roof repairs and pest control demands via third-party service providers.
Their current online web application was keeping pace with demands, but only just. With their geographically diverse customers, they wanted a system that their service providers could access quickly, easily and reliably online. Something their current application was struggling with; it was creaking under the strain.
They needed Evergreen to build them a new bespoke software system to monitor job progress, quotation acceptance, job sheet creation and to download sets of data.
Contractors receive work orders from the new system directly to their mobile phone, fax machine or email. Quotations and orders are managed alongside customer and contractor details and invoices are automatically produced once the work is completed.
The new software system handles everything from quotes, progress reports and electronic sign-off within oments of jobs finishing, to completion certificates, billing and much more - all available online or as convenient emails and texts to various mobile platforms.
The ultimate business assistant that never sleeps, their system is the key to immediate, time-saving communication.
"Our system is incredibly easy to learn, and its user dynamics are superb" explains NPS helpdesk manager Wayne Baker. "My colleagues can set up user accounts in moments while they talk with clients on the phone, and system mastery takes just a few days."
"Our bespoke system from Evergreen has helped us grow faster than we'd ever dreamed when we started" says Managing Director Rob McTiffin, "Traditional server software lacked the capability to communicate with customers and engineers in the ways we wanted.
"Commissioning Evergreen was one of our best business decisions.
"Evergreen will keep our innovative ideas to themselves, but their technical ability should be available to everyone. In an ideal world, we'd like to keep Evergreen to ourselves!"