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Using A Process Map To Direct Change

Process Mapping is a technique of using flowcharts to illustrate the flow of a process, but it rarely focuses on the job titles or responsibilities just the workflow. I believe that even at ...

GDPR Ten Steps To Get Started

Undertake a data flow audit, looking for gaps, and making sure all your privacy notices and processes are robust and legal. Make sure you have a record of your processing activity. Update or ...

Initial Strategy to Identifying Business Improvement

Looking from the outside of a load of trees all you see is the wood, it is not until you are amongst the trees can you identify a route to navigate your way ...

How can you tell when a system is not fit-for-purpose?

When it's wasting your time, that's how! Pristine Condition identified operational issues with the way in which they logged training records and created certificates for their customers. "With our business growing, we decided ...

Think The Unthinkable

It was just before 3pm on March 11th, 2011 and I was sat in a ground floor café in a 10-storey building in central Tokyo enjoying a coffee and a meeting with my ...

Everyone Knows You Can't Do Everything Yourself, Right?

How many people do you know with exceptional skills that end up doing too much themselves? When you're playing a team sport this can seem obvious. You rely on your teammates to know ...

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