Continuity West Case Study

13th May 2016 :: Customer Stories :: Author: Andrew Cope, Managing Director, Evergreen

One of Evergreen's recent projects was for a business management consultancy, Continuity West. Their primary service is incident management, equipping schools and small/medium-sized businesses to plan for and manage major incidents.

Three years ago Managing Director Phil West was using Microsoft Excel to create and maintain crisis management plans for two schools at which he was a governor. Phil had ambitious plans for the business and recruited Evergreen to help him achieve his goals.

Evergreen challenge:

Phil wanted a system for his clients capable of handling multiple users logging in from anywhere at any time. The system would record decisions made during incidents, send SMS and email notifications and be set up so that multiple systems could be linked together with a parent system, allowing a hierarchical set-up in a Multi Academy Trust.

Security was also a factor as the system needed to produce tamper-proof logs and be housed in a secure server.

Evergreen solution:

Evergreen developed a bespoke, cloud-based MIMS (Major Incident Management System), which can be used for both major and day to day incidents. The new system will satisfy audit requirements for schools and SMEs at a fraction of the cost offered by Continuity West’s competitors. Please click here to view the full case study.

Phil plans to work with Evergreen again: “Once I have sold a few systems I intend to get Evergreen to build a custom CRM on the front of it to manage all the customers’ invoices etc. I would recommend Evergreen to anyone who wants a software program constructed for a specific need.”

To speak with one of Evergreen's experts and find out how we can help your business please call us on 01454 269 087 or email us.