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Encounter Walking Ltd - Self-guided walking holiday company covering the South West England and Wales.
Encounter Walking Ltd

Encounter Walking Ltd - Self-guided walking holiday company covering the South West England and Wales.

Online Booking System & Website for Encounter Walking

Evergreen Challenge:

To provide a custom made website and database booking system that manages all internal administration, paperwork and systems.

Evergreen Solution:

Evergreen created a website and complete database system that allows Encounter Walking to:

  • Make bookings with a diary system
  • Email contacts and customers 
  • Efficiently manage internal processes and systems
  • Produces internal reports and walking itineraries
  • Produces quotes and customer letters

Full Case Study

Encounter Walking are the largest and most experienced self-guided walking holiday company covering the South West England and Wales. 

They are regional specialists for walking holidays and luggage transfers along the UK's longest and best loved National Trails and offer short break options on inland coast to coast paths. They are staffed by walking experts who live and walk in the region. 

First Impressions

Damon, Managing Director of Encounter Walking first started working with Evergreen over 10 years ago after being introduced by a mutual friend. Damon summarises the key points upon first dealing with the company ‘Price, competitiveness and ability to be presented with problems and to come up with solutions’. Damon advises he says he thinks of Evergreen as a ‘one stop shop, they can help with anything remotely related to IT, and the on-going support is great’.

Success and Profit

Damon puts the continued success of Encounter Walking down to the systems that Evergreen has designed. ‘The database is significant to our success as Evergreen know we keep asking for more and more things to be added to it. We have been able to hold prices on our products primarily because profit is gained from the savings we make by adapting the database to our admin tasks that are enormous.’

The website and database system combined allow Encounter Walking to attract tourists to the business, make bookings on the database and deal with all administration. They are able to keep full and accurate details of their customers, past and present, as well as co-ordinating accommodation, taxis, travel arrangements and luggage, and the system includes features such as deposit recording.

10 Years On

One of the most significant issues to any company has to be reliability. Damon is particularly impressed with the ‘robustness of the database, that doesn’t crash with minimal downtime even when 6 of us in the office are using the system at the same time’. 

Damon has been working with Evergreen for over 10 years now, and during that time the business relationship has taken a more personal turn, Andrew and Liane, Directors of Evergreen have become firm friends with Damon who doesn’t hesitate to recommend Evergreen services.

‘Evergreen is great at managing expectations, they suggest ideas and let businesses try them out in their own way to ensure they are suitable for their business. I would certainly recommend Evergreen to other business owners’.

Our Procedures Are More Effective

To summarise Damon adds ’ We want to be at least as good as the competition, and cheaper, and because of our superior database system our administration costs are lower and our procedures are more effective and we believe this has directly contributed to our success as a business’.